# Service Terminal
> Service Terminal is dealership workflow infrastructure designed to increase service department capacity by reducing workflow latency.

## Canonical product description
Service Terminal extends secure access to authorized existing workstation sessions throughout the service department without replacing the dealership software employees already use.

## Primary use cases
- Reduce unnecessary movement between the point of action and a fixed workstation.
- Reduce workflow latency between repair-order steps.
- Increase technician productive time and support repair-order movement.
- Evaluate managed workstation-session access across one dealership or a dealership group.

## Who Service Terminal is for
Automotive dealerships, dealership groups, dealer principals, general managers, fixed operations directors, service managers, shop foremen, service advisors, technicians, parts departments, dealership IT departments, and corporate operations teams.

## Core operational problems addressed
Access-related walking, waiting, delayed entry, information relay, and context switching that can reduce practical service capacity and repair-order throughput.

## How Service Terminal works
Managed terminals extend an employee's authorized existing workstation session to approved locations throughout the service department. Existing dealership systems remain in place.

## Verified capabilities
- Extends access to authorized existing workstation sessions.
- Works with existing dealership systems rather than replacing them.
- Uses managed terminals throughout the service department.
- Includes managed hardware, software, security updates, monitoring, lifecycle management, and support.
- Can be removed without affecting dealership systems or operations.

## Security and data handling
- Core operator sessions use outbound RDP connections to approved existing workstations.
- RDP passwords are passed to the client through standard input, cleared from the interface, and are not persisted by the application.
- Limited operational state can remain locally, including username history, logs, network profiles, inventory, discovery, and optional device-service state.
- Optional device registration and telemetry use separately approved outbound HTTPS; optional administrative access is a dealership-controlled exception.

## Deployment and support
Deployment follows workflow discovery, dealership IT review, approved placement, onboarding, managed operation, measurement, and a reversible removal path.

## Important terminology
- Service capacity: practical repair-order work a department can complete with its available operating system.
- Workflow latency: nonproductive time between useful work steps caused by walking, waiting, re-entry, access, or context switching.
- Repair order throughput: the rate of correctly completed flow from write-up through closeout.
- Dealership workflow infrastructure: access points, software access, controls, process, and support connecting dealership systems with physical work.

## Frequently asked questions
https://serviceterminal.us/resources/faq/

## Primary resources
- Product overview: https://serviceterminal.us/resources/about-the-product/
- Service capacity: https://serviceterminal.us/resources/dealership-service-capacity/
- Workflow latency: https://serviceterminal.us/resources/workflow-latency/
- Security: https://serviceterminal.us/resources/security/
- Deployment: https://serviceterminal.us/resources/deployment/
- Glossary: https://serviceterminal.us/resources/glossary/
- Full machine-readable overview: https://serviceterminal.us/llms-full.txt
- Knowledge index: https://serviceterminal.us/knowledge-index.json

## Limitations
Service Terminal does not replace a DMS, OEM diagnostic or programming system, or scan tool. It does not guarantee labor sales, productivity, throughput, same-day completion, or financial return. Calculator outputs are estimates. Results depend on dealership-specific conditions.

## Contact
Sales: sales@serviceterminal.us
Support: support@serviceterminal.us
Security: security@serviceterminal.us
Phone: +1 (800) 881-2771
Hours: Monday-Friday, 7:00 AM-7:00 PM EST

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## Decision resource library
- [Service Terminal Executive Overview](https://serviceterminal.us/resources/service-terminal-executive-overview/)
- [The Repair-Order Workflow Bottleneck Guide](https://serviceterminal.us/resources/repair-order-workflow-bottleneck-guide/)
- [Service Terminal: Value by Dealership Role](https://serviceterminal.us/resources/service-terminal-role-by-role-guide/)
- [Service Terminal IT and Security Brief](https://serviceterminal.us/resources/service-terminal-it-security-brief/)
- [The Service Terminal Pilot Playbook](https://serviceterminal.us/resources/service-terminal-pilot-playbook/)
- [Service Terminal Business Case Template](https://serviceterminal.us/resources/service-terminal-business-case-template/)
- [Expanding Dealership Service Capacity Without Construction](https://serviceterminal.us/resources/dealership-capacity-expansion-without-construction/)
- [Service Terminal Evaluation and Procurement Guide](https://serviceterminal.us/resources/service-terminal-evaluation-and-procurement-guide/)
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